Privacy Policy

Introduction

Thessai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or utilize our monitoring services and products.

Information We Collect

Personal Information

Contact Information: Name, email address, mailing address, phone number
Account Information: Username, password, account preferences
Payment Information: Credit card details, billing address (note: payment information is processed through secure third-party payment processors)
Emergency Contact Information: Names and contact details for designated emergency contacts

Device and Usage Information

Device Information: IP address, device type, operating system, browser type
Usage Data: Pages visited, time spent on pages, links clicked, and other interactions with our website and application
Monitoring System Data: Motion detection events, panic button activation, door/window sensor triggers, and other alert information
Location Data: Approximate location based on IP address and, with your consent, precise location data when using certain features of our mobile application

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our products and services
Process and fulfill orders, subscriptions, and other transactions
Send you service notifications, alerts, and support messages
Respond to your comments and questions
Personalize your experience and deliver content relevant to your interests
Monitor and analyze trends, usage, and activities in connection with our services
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Comply with our legal obligations

Sharing Your Information

We may share your information with:

Service Providers: Third parties that help us provide our services (e.g., payment processors, cloud storage providers)
Emergency Contacts: Individuals you have designated to receive alerts and notifications
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, acquisition, or sale of assets

We will never sell your personal information to third parties for marketing purposes.

Your Choices

You have the right to:

Access, correct, or delete the personal information we have about you
Opt out of marketing communications
Disable certain data collection through your device settings
Request information about how your data is being used

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.